Travelers who arrived at Nashville hotel to find it had been completely ABANDONED by staff take over the property - assisting customers and even serving breakfast - as chaotic video of their impromptu four-hour shift goes viral

Three vacationing friends have detailed their chaotic four-hour shift working at a Nashville hotel after arriving at the property to find no one was manning the desk.

Aaron Howard, 27, was supposed to be having a fun birthday trip with Kenzie Brooks and another friend, but things took an unexpected turn when they tried to check-in at La Quinta hotel after driving three-and-a-half hours from Kentucky.

In a series of videos posted on Aaron's TikTok, he and Kenzie shared how they waited for 30 minutes for a worker to appear - and even checked the back to see if anyone had accidentally fallen asleep.

A maid named Consuela then appeared to tell the group there had been no staff members on 'for hours.'

Three vacationing friends have detailed their chaotic four-hour shift working at a hotel after arriving at their Nashville accommodation to find no one was manning the desk

Aaron Howard, 27, was suppose to be having a fun birthday trip with Kenzie Brooks and another friend, but things took an unexpected turn when they tried to check-in at La Quinta

When it became clear that no one was going to help them, the trio went into 'manager mode,' and started handling the constant phone calls, serving breakfast during the morning rush and assisting angry guests in the lobby. 

Aaron recalled the scene when they first walked in: 'Nobody [there]. Just constant phone calls and a woman hysterically crying and screaming.' 

'And so instantly we're like "manager mode," Kenzie said as she snapped her finger.  

'We run businesses back home. Manager mode hits in right? Let's see what we can do.' 

In an attempt to try and check themselves in, Kenzie went behind the desk to use the front desk computer, but it was locked. 

She then found the number of the general manager who turned out to be at a convention in California.

When she got in contact with them they had had no idea that the overnight shift was not staffed.

Police also got involved and when they arrived Kenzie asked them if she could try to check into their rooms herself.

When it became clear that no one was going to help them, the trio went into 'manager mode,' and started handling the constant phone calls and serving breakfast during the morning rush 

'And so instantly we're like "manager mode," Kenzie said as she snapped her finger. 'We run businesses back home. Manager mode hits in right? Let's see what we can do'

Pictured is La Quinta hotel in Nashville. A spokesperson of the hotel parent company confirmed the venue wasn't properly staffed  

She said they told her: 'I'm gonna leave, you do whatever you have to do.' Kenzie said: 'So that was our "ok" right there' to help out.' 

They were later told by the general manager in a second call that they couldn't check themselves in. 

One of the obstacles the trio faced while working at the hotel was an angry woman who was screaming in the lobby, infuriated that her card was allegedly charged $600, with others calling in with the same complaint.

Kenzie began apologizing despite not actually working there and Aaron argued: 'That's just the manager in us - the customer is always right.'

When 6.13 am rolled around, the blue-collar workers staying at the hotel came down expecting breakfast to be served at 6am. 

As they became restless with the wait for food, Kenzie found the kitchen's keys and began service.

Aaron didn't know how to make pancakes or waffles, so they started grabbing to-go items like muffins, biscuits, cereal and yogurt to hand out.

One of his videos show the guests lining up and sitting down for breakfast. 

Kenzie informed viewers that she and Aaron are both 'ServSafe certified,' which meant they completed an online food handler course.

Despite trying their best, the customers were frustrated at Aaron for 'not going fast enough.' 

Kenzie explained that she even used Google Translate to help guests understand that there were no workers at the hotel and they were just helping out. 

But after breakfast concluded the guests ended up thanking them. 

Consuela, who usually served breakfast, didn't that morning and Kenzie believed it was because she was in 'amazement that they stepped up like they did.' 

Although the group seemed experienced they never worked in the hotel industry and simply recalled stories that their friends who do told them.

Aaron argued: 'Once you've been in management for a few years, you know a bit about every industry.'

Kenzie argued: 'It's all about the customers. And we're just people-people. We saw people were upset and just wanted to try to fix it in any way that we could. And I think we did a a pretty damn good job.' 

When 6.13 am rolled around, the blue-collar workers staying at the hotel came down expecting breakfast to be served at 6am. Kenzie found the kitchen's keys and began service

The team gathered muffins, yogurts, cereal and milk to help serve hotel guests 

The friends tried their best but the customers were angry at Aaron for 'not going fast enough' while serving breakfast 

Kenzie explained that she even used Google Translate to help guests understand that there were no workers at the hotel and they were just helping out 

A employee finally arrived about 7 or 8am after the trio had worked the morning rush.

Aaron bitterly said: 'The manager had the audacity to say "It's going to be a $25 resort fee." Kenzie quickly responded to Aaron's rundown: 'No sir.' 

The birthday boy was left 'flabbergasted' that the hotel was going to try and charge them after they helped out without pay. 

He went on to explain that they weren't trying to get any rooms for free. 

Unexpectedly a 'dressed to the nines' guest happened to be a general manager at a nearby Holiday Inn and told the group: 'Wow thank you so much! I don't even know what to say. You guys handled this so well.' 

The La Quinta manager finally gave them the keys to one room while the other was still getting prepared.

But their wild journey wasn't over. Upon opening the door to their room, there was a 'naked old women inside' who told them that she had it booked for the next two weeks. 

They went back downstairs to the general manager to alert them of the double-booking and desperately asked the Holiday Inn worker if they could stay at his hotel instead because: 'This has been an absolute s***show of a mess.'

The Holiday Inn manager got them their own rooms, told their contact how 'incredible' they were over the phone and provided them with a 'beautiful breakfast.'

The man went 'above and beyond,' and was 'so thankful' for their help.

Aaron followed up his original video with five more to provide the play-by-play rundown of what exactly happened during the unexpected hours-long shift that they unofficially covered

In the videos Kenzie admitted that she 'didn't expect' the video to 'blow up like it did.' She explained that the trio 'were genuinely just stepping in helping'

Followers flooded Aaron's video and were in awe of the three friends stepping in to help hotel guests

A spokesperson for La Quinta's parent company, Wyndham Hotels and Resorts confirmed to Insider that the hotel had not been staffed properly.

'Following conversations with the hotel's management team — this location is an independently owned and operated franchise — it's our understating this incident occurred due to a staff member prematurely leaving an overnight shift in the early hours of the morning and not notifying management,' the spokesperson said.

'Hotel management has advised us the staff member in question is no longer with the hotel and at this time, are working to address and make right any concerns from impacted guests, including the three individuals at the center of the story.'

The trio was awarded a two-night stay in the form of rewards points that were redeemable at Wyndham's resorts.

'We didn't expect any compensation. We were still going to pay and stay there as normal when an employee got there. Just do good things with good intentions,' Kenzie told the publication.

'People at the end of the day really just need to hear that it's going to be OK. We just tried to comfort all the customers in any way that we knew how. 

'It's all about who you surround yourself with. And we definitely made the most of it.'

Aaron's initial video got 955,300 views and 126,800 likes. In the videos, Kenzie admitted that she 'didn't expect' the video to 'blow up like it did.' 

She explained that the trio 'were genuinely just stepping in helping.'

Followers flocked Aaron's original video and were in absolute awe of their effort and work ethic.  

One person wrote: 'Y'all deserve free hotel stays FOR LIFE.'

Another added: 'Y'all really took customer service to a whole new level, love it!' 

'This is wild but how cool of y'all to take care of everybody,' a third commentator wrote.