JetBlue is slammed for charging elderly couple $5,200 for lie-flat seats that wouldn't recline during seven-hour flight - then offering them just $400 travel credit even though neither wants to set foot on airline again

JetBlue is slammed for charging an elderly couple $5,200 for reclining seats that did not recline and then offering them a mere $400 travel credit in compensation.

Wally and Meredith Stevens decided to treat themselves to a trip to California for their 60th anniversary. The pair were excited to travel from New Hampshire to SoCal to visit their two sons and granddaughter.

Being 83 years old, the couple splurged on JetBlue's 'Mint Class,' which boasts an 'exclusive sleep experience,' so they could be comfortable and get some rest for the Boston to SoCal flight - which can last up to eight hours.

The 'Mint' experience cost a whopping $5,200 in total - but included seats that reclined fully to offer a flat, nearly seven-foot surface that makes a comfortable bed for passengers. 

However when the couple boarded the plane on November 3, they realized that Wally's seat was stuck halfway between upright and flat and Meredith's was stuck completely upright.

Wally and Meredith Stevens decided to treat themselves to a trip to California for their 60th anniversary. The pair were excited to travel from New Hampshire to SoCal to visit their two sons and granddaughter

Being 83 years old, the couple splurged on JetBlue's 'Mint Class,' which boasts an 'exclusive sleep experience,' so they could be comfortable and get some rest for the Boston to SoCal flight - which can last up to eight hours

The 'Mint' experience cost a whopping $5,200 in total - but included seats that were supposed to recline fully

The 'Mint Class' offers other perks, including pillows, blankets, eye masks and earplugs, fancy meals and complimentary drinks - but all the Stevenses wanted was a comfortable seat. 

Flight crew were able to Wally's seat upright, but neither of the chairs were able to recline. 

On the return flight, Wally's seat fully reclined - but Meredith's once again did not.

The experience was not what the elderly couple had hoped for, or paid for. 

JetBlue offered no alternative seating for their passengers, saying the plane was full... both ways.

There were not any other seats available in any section of the plane, including economy. 

Instead of offering a reduced airfare for the inconvenience and for not providing the experience they had advertised and that the couple had paid for, the pair were offered $400 in JetBlue credit.

Not only did the credit account for only eight percent of the original ticket cost, it is useless to the Stevenses - who have vowed to never step foot on a JetBlue aircraft again.   

Wally was shocked at how 'matter-of-factly' the major airline company dealt with the problem. 

'For us, it was upsetting and demoralizing, but apparently not for JetBlue,' he said. 

When the couple boarded the plane on November 3, they realized that Wally's seat was stuck halfway between the upright and laid-back position, and Meredith's was stuck completely upright

The 'Mint Class' offers other perks, including pillows, blankets, eye masks and earplugs, fancy meals and complimentary drinks - but all the Stevenses wanted was a comfortable seat

Mint customers who discover their seats are broken (a 'rare event,' the airline says) sometimes decide to stay in the faulty seats for the other perks the experience as to off, JetBlue told the Boston Globe.

But the elderly couple didn't decide to stay in their broken seats, they weren't given a choice. 

JetBlue eventually upped its offer to $1,200 in travel credit, but this was still useless to the 83-year-olds who do not plan to travel on the airline ever again. 

The airline also knew the seats were faulty at least a few days in advance and did not even inform their passengers, the Boston Globe reported.

JetBlue did not immediately respond to the DailyMail.com's request for comment.