Horror as Walmart warehouse worker grandma is fatally IMPALED by forklift with her family demanding answers after they only heard of her death on the news

Elena Rios, 68, was was impaled by a forklift truck, yet her family only learned of her death after hearing it on the news

A family from North Texas is grappling with the loss of their beloved matriarch after she was impaled by a forklift truck in a deadly workplace accident.

Elena Rios, 68, was killed while working at a Walmart distribution center in Fort Worth last month.

Fort Worth Fire Department officials said she ended up being crushed between a forklift and a pallet rack.

Elena, a mother of four and grandmother of 13, had worked for Walmart for 10 years and was certified to operate forklifts and other heavy machinery.

She had been operating the forklift at the time of the accident. 

Shockingly, the family first learned about the fatal accident on the news and was given conflicting information about what occurred.

The family still doesn't know exactly what caused Elena's death. 

The results of her autopsy have not been released leaving the family with more questions than answers.

Granddaughter, Danielle Rios, recalled how the pair would go shopping together as they planned to celebrate special occasions

Fort Worth Fire Department officials said Elena was crushed between a forklift and a pallet rack at the distribution center, located at 15101 North Beach Street in far north Fort Worth

A Walmart spokesperson has conveyed condolences to the family and attempted to assure them that an internal investigation is underway in collaboration with Occupational Safety and Health Administration (OSHA).

Walmart officials in a statement said the company was 'heartbroken over the passing of one our associates.'

Walmart closed the facility for the day after Elena was killed and offered counseling 'and other resources to our associates as they cope with this tragic event,' the statement said.

But the family are unhappy with what they say is a complete lack of communication and transparency. 

Elena, was a mom of four and grandmother of 13. She had worked for Walmart for 10 years and was certified to operate forklifts and other heavy machinery when she was killed on the job

On the day of the accident, which occurred on February 16, Elena had been planning to attend her 18-year-old granddaughter's college softball game after she finished her shift at Walmart. Sadly, she never got that chance. 

In their quest to find some sort of closure, the family has now launched a website, as they appeal to the public for any information or leads regarding the tragic accident. 

Her family says Elena loved them deeply. Her granddaughter, Danielle Rios, recalled how the pair would go shopping together as they planned to celebrate special occasions, and how they used to visit the casino together for fun.

'She took me to the casino for my first time. We did a lot together, every weekend,' Danielle told NBC5.

Elena's daughter, Bianca Villanueva, described her mother as being the cornerstone of the family. 

'My mom was everything to me, my siblings, to my kids...to the rest of the grandkids,' Bianca said.

Bianca says bosses at Walmart did not promptly inform the family of Elena's death despite her being listed as an emergency contact. 

It has left the family pressing for answers with the possibility of legal action.

'I want to know what happened,' Bianca added. 'I miss her. And I just want to know why.'