Terrified Chicago mom rings 911 during home invasion - only for dispatcher 'to tell her to phone politician instead and ask for more police funding'

A mother, who was the victim of a home invasion, is outraged after a 911 dispatcher told her she should call a local lawmaker to request more police funding.

Michelle, who has chosen to remain anonymous, called 911 six times after two men broke into her Chicago home. When they picked up, they told her if she wanted help from the police, she should call her alderman and demand more funding for the Chicago police department.

'A gentleman got on and said sorry to say we have no units to send you…then there was an awkward pause,' she told NBC Chicago. 'He also recommended I call my alderman and I said why- and he said encourage him to hire more police.'

She continued: 'The dispatcher also asked me if I would consider defending myself … if I had a weapon or considered getting one.'

The victim said two men entered her house around 12:30 pm when she unlocked her door to let her dog out.

Michelle, a mother from Chicago who has chosen to remain anonymous, was the victim of a home invasion after two men (pictured) broke into her Wicker Park home in Chicago

The 911 dispatcher recommended Michelle call her alderman to encourage him to hire more police, rather then attend to the problem at hand (Pictured: 1st Ward Alderman Daniel La Spata)

No one came to Michelle's house for four hours. She called 911 six times, and when they picked up, she demanded to speak with a supervisor.

'I saw two men wearing masks standing inside my house,' 'I screamed – 'I am calling the police' and they bolted.'

Michelle and her neighbor chased the men away from their houses, and then once she was safe, she called 911.  

'They told me dispatch was on the way and wait outside,' she said.  

When officers finally arrived at her house, they showed deep remorse, profusely apologizing for not getting there sooner.

'The officers who did show up cared and were apologetic it took so long to get them there,' she said.

Chicago Police blamed the delay on the priority list for 911 dispatch calls, they told NBC Chicago. The department said if a person's life is not in immediate danger, it may fall low on the priority list.

In a statement, 1st Ward Alderman Daniel La Spata wrote: 

'It is awful that our neighbor experienced this, everyone deserves to feel safe in their home,' he said.

When officers finally arrived at her house, they showed deep remorse, profusely apologizing for not getting there sooner

The victim said two men (pictured) entered her house around 12:30 pm when she unlocked her door to let her dog out

'My staff alerted me to the issue as soon as they heard, and I am in contact with 12th District Police leadership. 

'I will continue to support any resources our districts request, and I will continue to work with the City on a proposed satellite location within West Town for the 12th District police.'

Michelle emphasized that she does not blame the police for not being there sooner. 

'I don't think it is the police department's fault they are overstaffed and overwhelmed,' she said.