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Delta Air Lines issues groveling apology and asks for a 'mulligan' after college team's golf clubs are THROWN on to the floor
Delta Air Lines has apologized and asked for a 'mulligan' after baggage handlers were filmed tossing a college team's golf bags off a plane on to the tarmac.
'Nice of @Delta to handle our clubs with such care...' the official account for East Tennessee State Men’s Golf posted on X alongside the clip.
Team members can be heard watching in disbelief and despair as their golf bags - each likely containing thousands of dollars' worth of clubs - are hauled off a conveyor belt.
One by one the clubs - protected only by a travel bag - are then tossed straight on to the floor before another staff member picks them up and throws them on to a trolley.
A spokesman for the Buccaneers told DailyMail.com on Wednesday afternoon that a couple of bags were damaged - along with some other items - and that players had been out hitting balls to make sure their clubs remained in working order.
Delta has come under fire after staff were filmed tossing a college team's golf bags off a plane
Delta informed the school that the baggage handlers in the clip were not company employees but the airline nevertheless vowed to make it up to the team.
'We apologize to the ETSU Golf team and ask for a mulligan on how their equipment was handled,' Delta also said in a statement to DailyMail.com
The video was posted on social media late on Tuesday evening, a few days before East Tennessee State is due to compete in the NCAA Championships.
The Buccaneers will take on their rivals between May 24 and May 29 at Omni La Costa Resort and Spa near San Diego.
'Nice of @Delta to handle our clubs with such care...' East Tennessee State Men’s Golf said
'We're in direct contact with the Bucs to ensure they have what they need to successfully compete in the NCAAs,' the Delta statement continued.
The championships are being hosted by the University of Texas at Austin, with East Tennessee among the teams to qualify after a regional tournament in Chapel Hill, North Carolina.
The team had just landed at San Diego airport when the luggage was hurled on to the floor.
By midday ET on Wednesday, the clip had been viewed nearly 4million times on X, with many golf fans slamming Delta and the baggage handlers.
It is in stark contrast to other viral videos which show staff in Japan carefully catching each suitcase as it arrives at baggage claim, with some even seen turning bags to ensure the handle is facing flyers.