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The organizers of the annual Boston Calling music festival received an onslaught of criticism for not doing enough to stop dangerous overcrowding during the last day of the show, which featured acts such as The Killers, Hozier, Chappell Roan and Megan Thee Stallion.
Videos from inside the packed event on Sunday showed incredibly long lines to get water and fatigued concertgoers having to be wheeled out on stretchers.
'During the entire 20 minute ordeal there were people falling, being crushed/pushed, crying, having panic attacks, and fainting,' fans told Boston.com.
'Throughout this ordeal, security from Boston Calling proceeded to push their way through and over attendees and did absolutely nothing.'
In response, Boston Calling posted a message on Instagram promising to improve the layout of future events so as to 'create a better environment for everyone.'
'We deeply appreciate the audience, staff, and performers who make Boston Calling possible, and want to acknowledge feedback from Sunday,' organizers wrote.
'While attendee count was several thousand below the official capacity rating of the site, we never want anyone to feel uncomfortable or unsafe at the show.'
'The safety and well-being of our fans, artists, guests and staff is paramount,' the statement continued.
As the sun set over Boston Calling's Red Stage, the crowd size began to become a serious hazard, with some reporting that people fell, were crushed and passed out
Pictured: A young woman who attended Boston Calling on Sunday was escorted out of the concert grounds on a stretcher. The person who posted the video said many others had to be given the same treatment
Sources close to the festival spoke with Boston.com, telling the outlet that 40,000 people attended Sunday's sold-out set. One source said the around 16,000 attended the Allston event the day before on Saturday.
Almost all of the estimated 40,000 fans were crowded around the Green Stage by 4:05 pm to see Chappell Roan.
A drone video posted by the festival on Instagram during Roan's set shows the sheer number of shoulder-to-shoulder fans.
And right next to the Green Stage was the Red Stage, which also had popular acts that people didn't want to miss, leaving concertgoers in the same spot for hours.
'That was the problem was that you had probably about 40,000 people stuck in one area instead of it being spread out throughout the complex like they were hoping,' attendee Margot Lee told CBS News.
Megan Thee Stallion graced the Green Stage by 6:25 pm, and that's reportedly when many people discovered they were were essentially trapped.
Another TikTok user showed the absurdly long lines people had to wait on to get water, which led to the event organizers being forced to hand out water to thirsty crowds later on
A Boston.com reader emailed the outlet describing their harrowing experience at the event, writing that they'd been to multiple editions of Boston Calling but wouldn't be returning.
'After Meg Thee Stallion and prior to Hozier, masses of people were moving from one area to the next between [the] red and green stages. The crowd crush situation my family found ourselves in was a very scary experience, we are lucky to have escaped,' the person wrote.
'During the entire 20 minute ordeal there were people falling, being crushed/pushed, crying, having panic attacks, and fainting.'
Even before this, a user on TikTok posted a video depicting the absurdly long lines you'd have to wait on just to get some water.
As a result of those long lines and the stuck masses of people, festival staff began handing out $5 water bottles freely to the crowds, Boston.com reported.
But based on first hand accounts, this wasn't enough to stop the ensuing pandemonium.
Another video posted to TikTok shows a what appears to be a young woman be hauled out of the event after nightfall.
A different woman posted a selfie view of herself and her friends immersed in the crowd listening to Hozier's set. She claimed that her head hit the ground and Hozier 'almost stopped the concert' because of her.
She added that EMTs and police tried to escort her out, but she was given liquid IV and a power bar instead. She said in a reply to one of her comments that she told authorities she didn't pass out just so she could stay for Hozier's last two songs.
In the days after the music festival, Boston Calling's Instagram apology was besieged by negative comments, with some saying it wasn't an apology at all.
A overhead drone shot of the sheer number of people who packed into this small area to listen to Chappell Roan's set. Roan performed before Megan Thee Stallion
The crowd is seen at Boston Calling earlier in the day on Sunday, the last day of the festival
Boston Calling's Instagram apology didn't go over well with fans, most of whom thought it lacked accountability and had the hallmarks of 'gaslighting'
One commenter said the post was 'essentially 'Sorry if you felt unsafe.''
Another wrote: 'the sheer lack of accountability is embarrassing.'
Others seized on the organizers' claim that the 'attendee count was several thousand below the official capacity rating of the site.'
'Go look at your drone footage of Chappell Roan's set again and tell me where you think thousands more people could fit,' a commenter wrote.
The main headliners on Sunday, the day the crowd surges happened, haven't yet addressed this controversy on social media.
Boston Calling did not immediately respond to the DailyMail.com's request for comment.