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Paris Hilton personally apologizes to Walmart shopper who slammed socialite's 'gross' new kitchen knife collection
Paris Hilton was forced to personally apologize to a TikTok user after a damning review of her Walmart kitchen knife collection went viral.
A shopper named Kathleen took to the video sharing app to complain about Hilton's 'sticky and gross' knives which she claimed were 'unusable' after being washed.
Kathleen explained that the knives' 'pink, clear gem handles' reacted badly to soap and warm water. The 10-piece Paris-branded knife set retails for $69.99 at Walmart and features cut-out hearts on golden blades with sparkled handles.
The clip has amassed over 4 million views and even warranted a response from Hilton's own TikTok account.
The socialite said: 'I'm sorry that happened. I'm going to ask my team to speak to the manufacturer as that's clearly not acceptable. Let me know if I can send you something as an apology. P.'
Kathleen posted a video on July 11 showing off what she claimed were 'unusable' knives she had bought online from the Paris Hilton kitchen collection
Kathleen said that she looked at the kitchen collection because she occasionally enjoyed a 'little accent' in her home.
She was attracted to the knives after she noticed the hearts on the blade.
The shopper ordered the product online, but once they arrived, she could see the pink handles were in good condition.
She said in the clip posted July 11: 'I don't know what this is... Resin or acrylic or whatever... Soap and warm water shouldn't do this.'
She added that the handles 'didn't smell like anything,' but she still planned to return them, and go back to using her 'boring knives.'
However, she was quick to forgive the socialite after receiving a personal apology from her.
In a reply to Hilton's comment, Kathleen said: 'Omg my new BFF (best friend forever) Paris. Speaking to your manufacturers' is all I need. But if you’d like to design a knife with heart cutouts with a different handle, I’m in the market to buy.'
The knife set is described as 'beautiful and durable' and adds 'a touch of style' to one's kitchen, according to the Walmart website.
The pink 2-piece Stainless Steel Santoku Knife Set is one of several items in the Paris Hilton kitchen collection for Walmart.
The set is described as 'beautiful and durable' and adds 'a touch of style' to one's kitchen, according to the Walmart website.
Both knives have ergonomic handles, which can reduce the risk of injury while improving efficiency.
To properly clean knives, stores suggest shoppers to hand wash their knives for the best results, which is included in the product description.
Several Walmart customers who purchased the product did not have the same experience as Kathleen and left rave reviews about the product on the store's website.
Walmart customers have left positive and negative reviews over the knives that Kathleen purchased. One shopper admitted they have 'little faith in the handle'
'Don't sleep on these y'all. Absolutely wonderful. I have ordered more Paris Hilton stuff. I hope these, and her other stuff, hold up,' a shopper wrote last month.
Another Walmart customer wrote: 'This item looks too good to use but its very sharp, comfortable to use, and glamorous! It's not poorly made either it's perfect and adorable.'
Unfortunately, not all Walmart shoppers positively reviewed the knives.
'So these are kind of cute and go really great with French chic, or whatever pink or femme themed kitchen decor,' a shopper wrote in June.
'I have very little faith in the handle, as it seems like it's going to come off easily.'
Hilton commented on Kathleen's TikTok video, and apologized for what happened with the knives
One commenter who didn't think highly of Hilton's products trashed the 'super cheap' collection and claimed she had problems with the handles.
'The handle on the pot burns super easily if not placed correctly and lets off a burning plastic smell. They broke super quickly too.'
'My Paris Hilton knives aren’t clear, and I didn’t even know they had a clear version. We got the one with the heart knife block,' a TikToker wrote.
'I’m sad for you. Our knives are one of the best parts of my kitchen.'