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Crumbl Cookies store worker begs customers to ignore viral TikTok 'hack' she claims is untrue
A Crumbl Cookies employee urged TikTok users to stop calling the bakery demanding free leftover treats at closing time.
The TikToker (@illness.mental3) revealed the truth about Crumbl Cookies in a video after claiming she answered phone calls for half of her shift.
'Please stop calling. We donate all our leftover cookies and do not give them out for free at the end of the night,' she wrote in her TikTok.
@illness.mental3 did not mention how many leftovers they usually have every night, but at least three boxes in her video were full of cookies.
The employee is one of multiple social media users who claimed the free Crumbl Cookies hack is a lie, despite some TikTokers claiming otherwise.
TikTok user and Crumble Cookies employee @illness.mental3 revealed the bakery does not give away free cookies at night despite foodies claiming they do
@illness.mental3's used her July 17 video as a response to the untrue growing TikTok trend that's been happening this summer.
One customer, Amin Shaykho, gave step-by-step directions on how to complete this alleged cookie 'hack' in a June 27 TikTok.
Shaykho claimed the bakery gives free leftovers to customers before they close, as long as they call first.
He called a Crumbl Cookies bakery in Lynnwood, Washington, and an employee told him they give cookies out for free rather than throw them away at the end of the night.
Once Shaykho walked into the store, a worker handed him a 12-pack and 4-pack of cookies, and another employee gave him more once he got in his car.
Various commenters claimed that Crumbl Cookies doesn't do that, and a customer who allegedly called five stores wrote: 'They don't do that.'
One TikToker who claimed to be the store's owner wrote: 'Owner of Crumbl Lynnwood here! That is not our store, those are not my employees and we do not give the cookies out for free. We donate to the food bank. This is false.'
@illness.mental3's used her July 17 video as a response to the untrue growing TikTok trend that's been happening this summer
Crumbl Cookies was founded by Jason McGowan and Sawyer Hemsley, cousins who created the 'perfect combination of flour, sugar, and chocolate chips.'
The duo and their family opened the first store in 2017 while Hemsley was a student at Utah State University, according to its website.
The bakeries are known for their weekly rotating menus and pink boxes, both of which were developed in 2018.
Crumbl Cookies currently has over 800 bakeries in the US, and stores outside the nation began opening in 2023.
@illness.mental3 has posted multiple videos of what Crumbl Cookies work life is like, and her June 11 TikTok about what to do before opening a location reached nearly 10 million views.
She baked, filled up frosting bags, and placed cookies in the oven before decorating them and putting the treats near the register.
Crumbl Cookies are known for their weekly rotating menus and pink boxes, both of which were developed in 2018
More than one TikTok user who watched @illness.mental3's July 17 video claimed to be former or current Crumbl Cookies employees
More than one TikTok user who watched @illness.mental3's July 17 video claimed to be former Crumbl Cookies employees.
'At the Crumbl Cookies I used to work at, the cookies that were left would go to whoever closed and if there were still cookies left over, we would donate them to the fire stations, police stations, hospitals,' wrote a TikToker.
Another alleged employee wrote: 'I used to work at Crumbl Cookies. We were always told to throw them away, even if they had just sat in the warmer for 2+ hrs.'
Multiple TikTok users thanked the employee for donating the cookies, but one person was frustrated over what she wrote were 'lies.'
'Lies. My friend and I came in late at night, ordered a couple cookies, and ended up getting three boxes full of cookies all for free,' wrote the commenter.
'From one Crumbl Cookies worker to another, thank you for saying this,' wrote an alleged employee.
Daily Mail has reached out to Crumbl Cookies for comment.