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Heathrow Airport will be closed all day on Friday after a huge fire at a nearby electrical substation caused a significant power outage which has sparked travel mayhem across the world.
Counter-terrorism police are investigating the blaze which has left thousands of people stranded in the UK and abroad with no flights departing or arriving at the UK's busiest airport.
London Fire Brigade said firefighters are still tackling flames which first broke out in Hayes last night at 11:30pm that left Heathrow without power along thousands of nearby residents.
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Our teams have worked tirelessly since the incident to ensure a speedy recovery. We’re pleased to say we’re now safely able to begin some flights later today. Our first flights will be repatriation flights and relocating aircraft. Please do not travel to the airport unless your airline has advised you to do so.
We will now work with the airlines on repatriating the passengers who were diverted to other airports in Europe. We hope to run a full operation tomorrow and will provide further information shortly.
'This is an absolutely unprecedented situation. It's been a situation that has been outside of Heathrow's control. I certainly didn't expect to wake up this morning and see that huge fire happening.
'We need to understand what caused an incident of this magnitude at an electricity substation that is very close to a critical piece of national infrastructure.'
'The counter terrorism command has specific capabilities and capacities that mean that they are used to conducting investigations at pace, and it's really important that we identify the cause of this quickly.
There are no suggestions at the moment of foul play, but you will appreciate the investigation, keeps an open mind, and our priority is identifying the cause as soon as possible.'
I'd like to just start by apologising for the very significant disruption that people are experiencing in the local community, homes nearby, loss of power and also the travel associated with Heathrow. This is a very significant and serious incident and we have been working through the night to bring the fire under control.
It was a very significant incident and it had more knock-on effects in the area than we would expect for a network incident. So that's why we need to work through this now and we're very focused on getting supplies back as quickly as we can and minimising any further disruption in the area.
This is an unprecedented situation, and we have not seen a closure of Heathrow of this scale for many years.
Unfortunately, it will have a huge impact on all of our customers flying with us over the coming days.
We hope that power will be restored as soon as possible. But even when that does happen, this incident will have a substantial impact on our airline and customers for many days to come, with disruption to journeys expected over the coming days.
This morning, I spoke with Heathrow airport's chief executive to hear the latest on the unprecedented power outage and I am reassured they're working tirelessly to reopen the airport as soon as possible.
I would like to thank everyone involved in responding to this situation - particularly the emergency workers who have worked to contain the fire and keep everyone safe. I appreciate how disruptive this situation is for passengers, but until they hear otherwise the advice remains to avoid travelling to Heathrow.
I’m absolutely devastated. They are stuck in Dublin at the moment. They booked the day and the weekend off ages ago - and then all of a sudden they can’t get here? It’s a disaster.
We don’t know if they will make it. The only way the airport could make it up to us if they get them here as soon as possible - or get us all a private jet home.
We have multiple sources of energy into Heathrow. But when a source is interrupted, we have back-up diesel generators and uninterruptable power supplies in place, and they all operated as expected. Our back-up systems are safety systems which allow us to land aircraft and evacuate passengers safely, but they are not designed to allow us to run a full operation.
As the busiest airport in Europe, Heathrow uses as much energy as a small city, therefore it's not possible to have back-up for all of the energy we need to run our operation safely.
We are implementing a process which will allow us to redirect power to the affected areas, but this is a safety critical process which takes time, and maintaining safety remains our priority, so we have taken the decision to close the airport for today.
They had got rid of their diesel generators and had moved towards a biomass generator that was designed not to completely replace the grid but work alongside it. Their net zero compliant backup system has completely failed in its core function at the first time of asking.
We know diesel generators work as backup systems. If this is correct, and I have no reason to believe it’s not, they are guilty of gross negligence of the highest order.
There are questions to answer. We expect those questions to be answered but our clarity right now is on this incident being appropriately dealt with.
There is a fire still burning. So, there will be a time for that, but at the moment the priority is to deal with the incident.
The fire is still burning and I'm aware that the airport has announced a complete closure until midnight tonight as a result of the situation.
"It will be for emergency services and Heathrow to update on timescales for when this situation will be resolved. We do expect there will be significant direct disruption in the hours and days ahead.
The Department for Transport is working closely with Heathrow Airport, Nats (National Air Traffic Services) and all key operators to understand the situation and ensure a quick resolution so that the airport can reopen and flights resume as quickly as possible, and clearly we will do everything we can to support those affected and get things moving again.
We’re going to a wedding in Hatfield, so we were worried our flights wound be changed. We thought this airport was going to be busy, but it’s been good here - it doesn’t seem to be affected.
I thought maybe our flight would be cancelled. Hopefully we will be okay, we’re flying back home from here.
We have been working closely with Heathrow Airport and with airlines to manage the disruption caused by the closure of the airport today.
We have well-rehearsed plans in place which in the early hours of this morning included a requirement for aircraft to either turn back or divert to a non-UK airport, as well as stopping other flights at their point of departure. This forms part of the aviation industry mass diversion plan.
There was limited capacity at other UK airports to accommodate diversions, particularly of wide-bodied aircraft, which we have been communicating with our airline customers, and has resulted in many flights diverting to northern Europe.
Scheduled flights to other UK airports are unaffected.
We are working with the London Fire Brigade to establish the cause of the fire which remains under investigation. While there is currently no indication of foul play we retain an open mind at this time.
Given the location of the substation and the impact this incident has had on critical national infrastructure, the Met’s Counter Terrorism Command is now leading enquiries.
This is due to the specialist resources and capabilities within that command that can assist is progressing this investigation at pace to minimise disruption and identify the cause
This remains a very visible and significant incident, and our firefighters worked tirelessly in challenging and very hazardous conditions overnight to bring the fire under control as swiftly as possible. As of the most recent update approximately 10% remains alight and we are working closely with SSE to safely resolve the incident.
I would like to conclude by taking this opportunity to thank firefighters and control officers for their courage and professionalism to bring this incident under control, in what were very challenging circumstances.
Sometimes planes need to operate in the night period when they have not been scheduled to do so. This could be for a number of reasons such as delays that have built up during the day or for a technical fault with an aircraft that needs to be repaired.
There is always a delicate balance to be struck as to whether a flight should be allowed at night, considering the effects on local communities, passengers and the airline network.
I did see on the news everything that had happened and the airport was closed. I'm flying out to Dubai today. My flight's meant to be at 12.40pm and I'd been checking the news, the websites and my emails. I'm flying with BA and they had said that we should keep an eye on our 'manage my booking' and it would give us an update as to what was happening with my flight.
So I got a message (at 8am) to say that my flight was departing and that I can go ahead as normal. So I've come to the airport to make the flight which I was told was flying today and I can't get to the actual airport ... I'm just about to call to see what to do.
Customers are advised not to travel to the airport today. Services to London Gatwick Airport, London Stansted Airport and London Luton Airport will operate as normal.
National Express is proactively contacting customers who have already booked to travel to London Heathrow Airport today and is offering free amendments for those who are affected.
An incident like this at one of the world's busiest airports will have a very significant knock-on impact on all travel for the next few days. Of course, the priority for everyone is safety and the airport and the airlines will be working hard today to make sure the area is safe, and that they can resume operations as soon as possible.
Friday is typically the busiest day for travel, with people returning from business trips, going on holiday or visiting friends and family. London airports would have been busy today already and this incident will exacerbate it further.
For us, it meant having to check-in with another airline, then go through passport control and security again. The layout of Athens airport is one where you must clear passport control as the next step after you first scan your boarding pass at departures.
So, we had to get another stamp on our passport and a little mark from the border control officer to signal our situation.
We know of a few other Tartan Army friends who have tried to get flights back to Scotland via Dublin, Milan, and Rome. I’ve even heard Istanbul mentioned - so it gives you an idea of the fresh travel plans people are having to draw up and fork out for.
The website shows 'flight on time'. They only have a message not to come here, but to check updates.Updates are showing 'flight on time', but nobody is allowed to go in. So, it's so confusing. We would not have come had the website said, 'flight cancelled'.
On the British Airways' website, it says their flight is still scheduled for 12.03. All the other flights to Dallas were cancelled but their particular one just said delayed, so we just thought 'maybe, there's a chance. But we've come here and the police said no.
Further disruption to flights between Dublin Airport and Heathrow over the coming days is possible. Passengers looking for updates regarding specific flights or to rebook or change flight are advised to contact their airline directly by phone or online.
We were stood outside our branch in Hayes and my colleague noticed smoke coming over the trees. It was 23.30 when we saw it, we were heading to West Drayton, so we went to check it out, we heard the sirens as we were headed to Bulls Bridge roundabout. We saw a bright flash of white and all the lights in town went out.
My wife rang me and told me our electric was out - I found out a few hours later that Heathrow was completely shut down.
What it makes me believe is we've got to understand why this happened, and we've got to work out what the lessons are for the resilience of our infrastructure.
But it makes Heathrow look quite vulnerable and therefore we've got to learn lessons, as I say, about not just Heathrow but how we protect our major infrastructure.
We need to be at Miami for a certain time otherwise we are going to miss our cruise. We need to be in Miami tomorrow afternoon and cruise lines are really strict - if you don’t get there, they will leave you behind, so we land in the next 24 hours. So we have been checking flights, checking flights, and also we didn’t get notified by the airline until this morning, I found out from the Uber driver and our flight is at 9.40am’.
The communication was really bad, they could have emailed earlier because the fire has been going on since midnight last night. ‘If we had gotten a notification or an email at 11pm at night we would’ve been able to rebook out flight.
We’ve paid £1,000 for this flight but we don’t know if our return flight to Heathrow is going to get cancelled or not. If it was just missing a day in Miami, that’s not as bad, but it’s missing the cruise.
Usually if travellers arrive at their destination more than three hours late, they are entitled to compensation, however as these are extraordinary circumstances and out of the airlines' control, this type of compensation will very likely not be payable.
If your flight is cancelled you won’t be entitled to compensation as these events will be considered an extraordinary circumstance, but you will be entitled to assistance from your airline, including overnight accommodation if needed.
Passengers will have the choice of being rerouted or accepting a refund, and if you opt for the former your airline is obliged to get you on a new flight as soon as possible, including with rival carriers from alternative airports.
If you instead accept a refund, be aware that your airline will have no further duty of care to you and you’ll need to make your own arrangements.It’s also worth checking the terms of your travel insurance to see if you are able to recoup any other expenses you may have incurred as a result of this incident, such as car hire or airport parking fees.